Director of Knowledge Management

  • CMS
  • London, United Kingdom
  • Jul 23, 2017
Full time Knowledge Management PSL

Job Description

Are you looking to join a senior leadership team in a role that will provide you with the opportunity to change the way the firm it uses its knowledge? Would you like to shape the future of knowledge management for this newly merged firm?


About the role


This is a pivotal and highly strategic role providing knowledge management across the firm, taking into account both client facing knowledge as well as operational knowledge – everything around how the firm harnesses and deploys all of its intellectual capital for the benefit of clients and the firm.

The firm wants to be able to harness its communal knowledge to drive key strategic decisions as well as giving fee-earners easy access to up-to-date information, so that they can create, share and apply it to serve clients in smarter, faster and better ways.

The Director of Knowledge Management (KM) will be expected to add real value to the partnership, increased commerciality by taking a ‘fresh look’ at all systems and practices, including the international operations.

Although the majority of your time will be spent within the London office, this role can be based across other CMS locations within the UK.

Reporting to the Director of Business Strategy and Integration, he/she will be tasked with maximising value through innovation, cost-control and effective sourcing decisions and will be accountable for defining, developing and driving the firm’s KM strategy and to provide the means to organise and locate relevant content and expertise to address specific business tasks and projects. The Director of KM will be supported by a Head of Knowledge and may also wish to appoint a Head PSL in due course.

Some of the key responsibilities will include, but not limited to; 


  • Conceiving, developing and implementing the firm’s knowledge management strategy.
  • Promotion of a knowledge sharing culture.
  • Acting as an ambassador and figurehead for knowledge in the firm.
  • Working with the Head of Knowledge to drive continual KM service improvement, including the evaluation and exploitation of new technologies and resolving issues and barriers impacting on KM service delivery.
  • Developing a cross firm knowledge community through facilitating communication and coordination between PSLs, information officers, Legal Project Managers, Business Managers, IT and others.
  • Working with Practice Group Leaders to ensure appropriate provision of Knowledge to the practice groups.
  • Working with the HR and L&D functions to ensure alignment of professional learning and Knowledge Management offerings.
  • Working with the Marketing and Business Development function to build a client facing knowledge offering. 


About you


The successful candidate will possess many of the following qualifications and characteristics:


  • Prior experience of being a qualified lawyer prior to entering into a KM role. 
  • A minimum of 7 years’ KM experience operating at a senior level. 
  • A naturally confident leader and strategic thinker able to assess the firm’s future needs and align KM initiatives accordingly. 
  • An interest in, and knowledge of, technological advances and their potential impact on knowledge systems.
  • A creative and commercial thinker who will come forward with new ideas and approaches.
  • An ability to motivate and persuade lawyers to contribute knowledge and learning assets.
  • A consultative approach – the ability to communicate effectively on both a practical and academic level with a willingness to listen.
  • Experience of operating internationally and prepared to travel.
  • Experience of creating and implementing new programmes and policies within a budgetary and time-critical framework.
  • Advanced managerial skills with the ability to negotiate with and persuade others, not in direct line of report and working in close partnership with internal clients.
  • Excellent communication skills with fluency in English, both written and spoken. Additional language skills would be an advantage.
  • Ability to operate under pressure to resolve issues in a controlled and calm fashion
  • An ability to operate and succeed in a fast-paced, highly intellectual, multi-tasking, client-service orientated environment.
  • A team player with a 'can-do' attitude and a passion for excellence.

About us 


CMS is an international organisation with market leading businesses throughout Europe, The Middle East, Asia and beyond.

Ranked as the world’s 6th largest law firm by lawyer headcount and 6th largest in the UK by revenue, CMS works with clients in 39 countries from 70 office worldwide. 


On 1 May 2017, CMS, Nabarro and Olswang came together to create a new future-facing firm, one that is well equipped to help our clients face the future with confidence.  We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services.  And we recruit, value and nurture top talent.