Solutions Manager

  • Osborne Clarke
  • Bristol, UK
  • Jun 14, 2018
Full time Commercial

Job Description

We have an exciting opportunity for a Solutions Manager to join our Solutions team in Bristol. This opportunity is available on a fixed-term basis for an initial period 6 months.

Osborne Clarke is a leading International Legal Practice looking after a wide range of commercial clients such as Barclays, Facebook, Siemens and Vodafone. We are renowned for our unstuffy and supportive culture, encouraging all our people to make the most of their talent in a fast growing and exciting environment.

Our focussed strategy and open culture has been recognised by Roll on Friday following the award of being jointly named their 2018 'Firm of the Year'.

Team Overview:

Osborne Clarke's Solutions team play a crucial role in helping clients explore exactly how they would like legal and related services to be delivered to maximise the value to their business. The team is overtly focussed on the client first, and on developing new products and services to deliver existing services better, and to deliver entirely new services to meet growing client needs.

Our Solutions programme has two key goals. First, to make sure we’re responding to client demands for greater value, efficiency & certainty from their lawyers, whilst maintaining the highest quality. Secondly, in helping us bring innovative ideas to the delivery of our current, and new, services.

By talking to clients, using collaborative technology, and developing legal project management tools, we believe that we can continue to improve the value, efficiency and predictability of our services.

The programme has already delivered solutions to a number of clients, with hundreds of matters now being instructed, run and managed online. The team is now working on many more opportunities to design and implement new delivery and technology tools, and also help clients’ own process improvements.

The team also is heavily involved in ensuring that our lawyers have the products and resources needed to provide the best possible service to our clients.

The team is headed by a partner who is focussed full-time on developing and delivering new products and services. As the demands on the team grow, we have a need for more dedicated, legally experienced, resource to work with the team, other OC lawyers and clients, in producing and managing our growing portfolio of new products, services and solutions.

What you'll do

Reporting to the Head of the team, the Solutions Manager will help lead links with ‘technology-based’ solutions, including HighQ, Contract Express and others as the application estate expands.

You will be required to analyse legal processes and client requirements in order to identify opportunities for improved delivery. You will have pro-active, front-line conversations with internal and external stakeholders to build excellent working relationship and help identify these opportunities.

In order to be successful in the role, you will also need to assemble and manage project teams through development and delivery of firm-wide solutions, whilst keeping actions in-line with their strategy and priorities.

What we're looking for

You will have previous experience working as a lawyer - either in private practice or in-house. Within these roles, you will have had experience of providing innovation and transformation in legal service delivery.

Also required:

  • Knowledge and experience of working with HighQ and its “Collaborate” software is preferred but is not essential.
  • Experience of implementing legal technology solutions to improve legal service delivery is desirable.
  • Excellent client/stakeholder communication and relationship management.
  • Good understanding of legal technology and how it can be applied to our clients, the firm and our work.
  • Ability to work effectively with and influence a range of team members and senior stakeholders from across the firm and our clients.
  • A passion for finding new ways of working and a desire to embrace change.
  • Excellent written and verbal communication skills, including experience presenting to internal and external stakeholders of a variety of levels.
  • Strong leadership skills, as well as being a positive team player and collaborative.


To submit your application, please click on the link provided. Should you have any queries about the role, please contact Emily Webb or Geoff Mead in the Recruitment team.

At Osborne Clarke, we are known for our open and inclusive culture. We believe that by investing in the diversity and wellbeing of our people, we create an environment where everyone can thrive to be the best that they can be. This means recognising that our people have lives and commitments outside of work. We have invested in connected working for our people and, where possible, we will accommodate flexible working for all our roles.