Claims Handler, Clinical Law - London, Wimbledon

  • Capsticks
  • Wimbledon, London, UK
  • Sep 04, 2018
Full time Claims Handler Clinical Negligence Healthcare Paralegal

Job Description

Practice Area: Clinical Law department
Location: London, Wimbledon
Vacancy: Claims Handler
Working hours: Monday to Friday, 9am to 5:30pm
The practice
Capsticks is independently rated by The Legal 500 and Chambers Directory as one of the leading providers of legal services to the health, social care and housing sectors, as well as in the field of professional discipline. The firm has over 400 staff including over 250 fee earners across its 4 offices in London, Birmingham, Leeds and Winchester. The firm acts for over 200 clients in both public and private sectors, including all forms of NHS provider and commissioner organisations, the Department of Health, NHS Resolution, regulatory bodies, charities, independent healthcare providers, housing associations, medical malpractice insurers and defence organisations.
We are looking for applicants who can demonstrate that they have a genuine interest in healthcare and who wish to develop their career in this area of law. This is a great opportunity to work for a growing Top 100 law firm that prides itself on being able to offer top quality work, excellent career prospects and a healthy work life balance in a supportive working environment.
The Clinical Law department comprises 80 fee earners over three offices (Wimbledon, Leeds and Birmingham). The firm has been a member of NHS Resolution’s panel of lawyers since its inception and, in addition to clinical negligence work, the department carries out a wide range of other work which includes advising on regulatory matters, public law issues, judicial reviews, mental health issues and clinical risk management. Further details on the partners in the department and the type of work carried out can be found on our website at
The role
Capsticks has been appointed to provide a claims handling service for a number of Trusts. We are seeking a full-time Claims Handler to work in our London office. Supervision and support will be provided by our lawyers based in London, although the successful applicant will be encouraged to use their own initiative.
The main role and responsibilities will include:-
 Co-ordinating and reviewing medical records before disclosure;
 Dealing with disclosure of medical records to Claimant’s solicitors;
 Dealing with requests on limitation;
 Liaising with Trusts in order to obtain clinicians’ comments and documentary evidence as required;
 Investigating each claim as reasonably required;
 Preparation of clinical claim reporting forms and responsibility for ensuring reporting standards are met;
 Liaising with NHS Resolution Claims Managers and Panel Solicitors;
 Keeping Trust clinicians and senior management up to date with developments;
 Responsibility for the management of each claim from inception through to completion and closure;
 Responsibility for the overall management of each portfolio of claims;
 Responsibility for time frames and key dates within each portfolio of claims;
 Dealing efficiently with a high volume of claims;
 Providing necessary administrative assistance to Trusts and to Panel Firms; and
 Any other duties as reasonably requested.
Candidate specification
Candidates should be educated to degree/similar level. A legal qualification would be desirable but is not essential. Ideally candidates will have experience of:
 Handling claims and/or complaints in a proactive and client-focused manner within set service levels;
 Experience in the handling of claims within an insurance or medical organisation;
 Assisting lawyers in negotiating and settling claims fairly and promptly;
 Building relationships and gaining confidence when handling claims; and
 Working unsupervised and able to show initiative.
Candidates will also be expected to demonstrate at interview that they are:
 Proactive;
 Self-motivated;
 Well organised;
 An excellent communicator;
 Analytical;
 Engaged;
 Take ownership;
 Feel comfortable with the level of responsibility;
 Take pride in their work; and
 Confident with it/computer skills.
Candidates should be available to start immediately, or as soon as possible, and if you are interested in applying for this position please visit our website ( and submit your application via the online portal.
Capsticks is an equal opportunities employer
Capsticks is committed to providing equal opportunities for all and to encouraging diversity through recruitment. Applications are welcome from all sections of the community and decisions to progress will be made with reference to entirely objective criteria only.